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Peace-of-Mind Warranties

Excellence You Can See

Lux customers enjoy total peace-of-mind, confident our products and services will stand the test of time.

Lux Windows customers enjoy total peace-of-mind, confident our products and services will stand the test of time.

Lux Windows offers an industry-leading limited LIFETIME WARRANTY from the date of manufacture. Labour charges apply after TWO (2) YEARS from the date of manufacture. This LIFETIME WARRANTY is expressly for the lifetime of the original customer, for so long as the customer owns their home, to a maximum of twenty-five (25) years; or to a maximum of twenty-five (25) years from the date of manufacture if the home is no longer owned by the original customer, and this LIFETIME WARRANTY has been transferred to a new owner. The LIFETIME WARRANTY is only applicable to certain products or services as set out in Lux’s Comprehensive General Warranty.

INSTALLATION BY LUX WINDOWS & GLASS CERTIFIED INSTALLERS

When windows and doors are installed by Lux Certified Installers, a limited ten (10) year warranty is provided from the date of installation against defects in workmanship.

EXTERIOR METAL CLADDING

Lux Windows will provide a limited lifetime warranty from the date of manufacture against flaking, peeling or blistering of the surface finish.

PVC (VINYL) EXTRUSIONS

Lux Windows will provide a limited lifetime warranty from the date of manufacture against defects in materials and workmanship.

INSULATING GLASS WARRANTY

Lux Windows provides a limited lifetime warranty against seal failure on sealed units purchased after December 7, 2010. Ten (10) years for sealed units purchased prior to December 6, 2010. Installation charges apply after two (2) years from the date of manufacture. One (1) year limited warranty from date of manufacture for spontaneous glass breakage due to defects in workmanship. Rattling of in-glass decorative pieces, such as blinds or grills, is not deemed a defect.

DECORATIVE DOORLITES

Lux Windows will provide a limited ten (10) year warranty on all decorative inserts including internal blinds against visual defects, workmanship, and seal failure. Installation charges apply after two (2) years from the date of manufacture.

FIBERGLASS DOORS

Lux Windows will provide a limited ten (10) year warranty against warping or delamination for our fiberglass doors. This coverage is valid from the date of purchase, provided the door has not been altered in size.

INTERIOR & EXTERIOR WOOD COMPONENTS

Due to natural variations in wood, Lux Windows does not warranty wood components that are exposed to the elements—such as those on the exterior of a home—in either their natural, stained or painted condition.

OPERATING HARDWARE

Lux Windows provides a limited lifetime warranty on all operating hardware. All Truth Hardware products are warranted against defects in materials and workmanship for the life of the product.

DISCONTINUANCE OR MODIFICATION OF PRODUCTS

Lux Windows reserves the right to discontinue or modify products or colours of products without notice.

FULL WARRANTY DETAILS

The Customer must review and familiarize themselves with the Lux Comprehensive General Warranty document for full warranty details as to those products and services covered, and for the express periods of time covered thereunder.

Crafted for Your Home, Built to Last A warranty you can count on. Our customers enjoy total peace-of-mind, confident our pioneering products and services will stand the test of time.